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Eversync

Total Data Protection Solutions for the Mid-market

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backup, archiving, and disaster recovery

Frequently Asked Questions About Our Products

Also see frequently asked questions about our Virtual Backup Software.

  1. How is the Eversync disk backup solution licensed?
  2. Each Eversync backup appliance comes standard with a capacity license and allows all users to back up, restore, and archive from the appliance, including an unlimited number of servers and clients from all customer locations, even over a VPN. There is no per client fee. There is no per site fee.

    • Purchase and use the capacity needed to protect your entire organization with a single, all-in-one complete network attached data protection appliance. The appliance comes with all software and capacity licensing pre-installed and ready to configure for reliable, secure, easy-to-use disk-based backups.
    • No site fees or limitations. The purchase of each Eversync data protection appliance allows the customer to perform backup, recovery, and archive services across an unlimited number of customer locations.
    • No server fees or limitations. The purchase of each Eversync data protection appliance allows the customer to perform backup, recovery, and archive services across an unlimited number of customer servers, physical and virtual.
    • No client fees or limitations. The purchase of each Eversync data protection appliance allows the customer to perform backup, recovery, and archive services across an unlimited number of customer clients, including desktop and laptop computers, even over VPNs.
    • No license renewal fees required. Extended software maintenance agreements are available to provide feature enhancements beyond the initial one year warranty.
    • No replication fees. The Eversync total backup appliance supports replication for disaster recovery solutions.
    • When your organization expands, data protection for any and all new servers and desktop/laptop computers can be added and managed through your Eversync backup appliance, with no additional fees.
    • Eversync capacity licensing contributes to making Eversync one of the lowest TCO solutions for data protection. No annual license renewal fees to worry about or plan for.
    • With current economic pressures, Eversync offers a proven solution that’s affordable and easy on your budget.
    • Capacity licensing includes support for all major operating systems, including Microsoft, Linux, Mac OS-X, Netware, BSD, AIX, SCO Unix, and Solaris. No paying separate fees for each operating system. The Eversync appliance protects servers and clients running different operating systems in a single network environment.
    • Capacity licensing includes Microsoft Exchange and SQL Server agents. Unlike most backup solution providers, Eversync does not charge additional software licensing fees for these agents. Everything needed is included in the Eversync capacity license.
    • Data deduplication storage optimization and Active Directory support are also included in the Eversync capacity license.
  3. Can I back up a mixture of operating systems?
  4. Yes. Eversync appliances support the major operating systems, including Windows 2008 Server R2, Windows 2008 Server, Windows Small Business Server 2008 R2, Windows Small Business Server 2008, Windows Essential Business Server 2008, Windows 7, Windows Vista, Windows XP, Windows 2003 Server, Windows 2000 Server, Linux (all distributions), Macintosh OS X, AIX, Debian/Ubuntu, FreeBSD, Novell NetWare, Novell OES Linux, Oracle Enterprise Linux, Red Hat, SCO Unix, Solaris, Storage Server, SUSE.

  5. What are the benefits of data deduplication?
  6. Data deduplication optimizes storage. Data deduplication is the process of identifying duplicate copies of data, recording where that data is stored, and finally storing a single copy of that data. This process can also result in large space and cost savings for customers.

    Typical space savings depends a lot on the type of data being backed up. For example, large encrypted files with little duplicate data will not benefit much from the data deduplication process. However, a team of developers working on the same code, or a team of graphic designers working on the same project generally will have a lot of duplicate data.

    Backup data storage will benefit immensely from data deduplication. (How many copies of Windows or Microsoft Office does your organization have?) A space savings factor of up to 20x is realistic.

  7. Other vendors talk of disk backup. Why should I choose Eversync?
  8. Most disk solutions rely on tape backup for archiving, which has a very high rate of failure. Eversync deploys Disk2Disk2Disk (D2D2D) technology throughout the entire data protection process, including backup, recovery, and offsite archiving. Eversync also fully integrates its innovative data protection software, resulting in a disk backup solution that is comprehensive, easy to use and manage, and affordable to the SMB.

  9. Are virtualized environments supported?
  10. Yes, Eversync data protection solutions integrate nicely with VMware and MS Hyper-V virtualization technologies to perform agent-less backups of virtual machines. VM backups are also included as a basic feature and have no additional licensing cost.

  11. Does your software allow for file level restores from a VM backup?
  12. Yes, data from both VMware and Hyper-V backups can be restored at the file or entire VM level.

  13. How does your software license model work?
  14. The Eversync appliances come with a capacity license, allowing an unlimited number of servers and clients to be backed up at no additional charge. And support for all major operating systems, MSSQL, Exchange and deduplication are included. There are no additional license fees. There are no annual license renewal fees to pay. And each time you add another server or desktop/laptop client, you don’t have to worry about having to pay for new licenses.

  15. Can I perform remote backups with the Eversync backup solution?
  16. The Eversync backup appliances can directly back up remote clients across a VPN. Byte-level remote replication is also included at no additional charge.

  17. What operating systems does Eversync currently support?
  18. Eversync appliances support all major operating systems, including Windows 2008 Server R2, Windows 2008 Server, Windows Small Business Server 2008 R2, Windows Small Business Server 2008, Windows Essential Business Server 2008, Windows 7, Windows Vista, Windows XP (SP3), Windows 2003 Server, Windows 2000 Server, Microsoft HyperV, VMware ESX. VMware vSphere, Linux (all distributions), Macintosh OS X, AIX, Debian/Ubuntu, FreeBSD, Novell NetWare, Novell OES Linux, Oracle Enterprise Linux, Red Hat, SCO Unix, Solaris, Storage Server, SUSE.

  19. If I lost my data center (including my Eversync appliance) in a disaster, how could I restore my data from my archives? Would I need another Eversync appliance?
  20. Depending on your disaster recovery strategy, you have several options for restoring your data and getting back up and running. Learn more about our removable disk archiving and our disaster recovery solutions. We will also help you to get up and running after a disaster with our disaster recovery assistance program.

  21. How do I archive data off-site with Eversync?
  22. Eversync offers a revolutionary approach to disaster proofing. With the data protection line of products from Eversync, you can select key backup sets that will be saved to a removable disk to be safely stored off-site.

  23. If my data needs grow, can I expand my capacity?
  24. Yes. There are a number of alternatives for expanding your capacity. We recommend you speak to one of our salespeople to identify the appropriate solution for you.

  25. Do I need to purchase additional software to use the Eversync products?
  26. No. All Eversync data protection appliances include our data protection software. We provide a complete backup, restore, and archive solution. The Eversync solution also comes with a capacity license, enabling your organization to back up as many servers and workstations as needed without additional licensing fees.

    • Capacity licensing includes support for all major operating systems, including Microsoft, Netware, Linux, MAC OS-X, BSD, AIX, SCO Unix, and Solaris. No paying separate fees for each operating system. The Eversync total backup appliance protects servers and clients running different operating systems in a single network environment.
    • Capacity licensing includes Microsoft Exchange and SQL Server agents. Unlike most backup solution providers, Eversync does not charge additional software licensing fees for these agents. Everything needed is included in the Eversync capacity license.
    • Data deduplication storage optimization and active directory support are also included in the Eversync capacity license.
  27. What is the largest capacity available from Eversync?
  28. Eversync data protection solutions range from 500 GB to over 100 TB of licensed capacity.

  29. Does the Eversync solution take advantage of VSS (Volume Shadow Services) on Advanced Server 2003 and XP?
  30. Yes, Eversync uses Microsoft’s VSS interfaces to back up physical and virtual machines running Advanced Server 2003 and XP (and later versions of Windows). For these machines, Eversync can back up open files and capture system state backups without any additional agents. For other MS operating systems (and Netware), an Open File agent may be necessary.

  31. What does Eversync recommend for a backup schedule?
  32. Eversync recommends using its automated monthly backup schedule, which performs only 1 full backup per month – with differential and incremental backups throughout the remainder of the month. The Eversync appliances automatically manage the differential and incremental backups, and help allow the maximum utilization of the onboard disk based capacity.

  33. How much capacity will I save with compression?
  34. The specific capacity savings for each implementation will be different, based on the number and types of files being compressed. The average capacity savings range between 60% to 100%, but can be greater or lesser than this.

  35. What is your product End-of-Life Policy (EOL)?
  36. Products reach the end of their product life cycle for a number of reasons. These reasons may be due to technology innovation, changes in the product, market demands, or simply because products mature over time and are replaced by better technology. While this is an established part of the overall product life cycle, Eversync recognizes that end-of-life milestones such as end-of-sale and end-of-support life impact its valued customers. Therefore, Eversync has established an end-of-life policy to help customers better manage this transition and help migrate to better suited platforms and technologies.

    The End-of-life Policy applies to End-of-life and End-of-sale announcements made on or after August 1, 2008 for all Eversync product lines. The policy does not apply to product that is already subject to an End-of-life and/or End-of-sale announcement.

    Definitions:

    • End-of-life Program - A process that guides the final business operations associated with the product life cycle. The end-of-life process consists of a series of milestones that once completed make a product obsolete. Once obsolete, the product is not sold, improved, repaired, maintained, or supported.
    • End-of-sale Notice - A formal notice that specifies the last date of purchase, specifies the support period, and/or transition to a replacement product.
    • End-of-sale – The last date on which an Eversync catalog number is available for purchase through normal sales channels.
    • End-of-support - The date on which Eversync ceases to provide support services for a product.

    End-of-life Policy:

    1. Eversync will provide advanced notice of End-of-sale by means of an End-of-sale Notice. This notice will specify the End-of-sale date and End-of-support date for that product. This notice will appear on Eversync’s website, http://www.eversyncsolutions.com. This site contains useful information regarding Eversync’s end-of-life program, so visit it regularly. Eversync may also notify you verbally or via email.
    2. The end-of-sale notice will contain the end-of-support date. Eversync will continue to support hardware after the end-of-sale date up to the end-of-support date in accordance with all warranties and maintenance contracts.
    3. Spares or replacement parts for hardware will be available while the product is supported and all warranties will be honored. In some cases, the exact same spare or replacement part may not be available. In those cases, Eversync will provide a functionally equivalent part. Parts may be new or refurbished.
    4. Software support will be as follows:
      1. End-of-sale notices will be used to notify end-of-life decisions for Eversync software or software features. The End-of-sale Notice will include a date for End-of-support.
      2. While software or a software feature is in support, Eversync will provide fixes, maintenance releases, work arounds, or patches for critical bugs.
      3. After End-of-support, Eversync may provide limited support such as bug fixes, workarounds, or patches. It may be necessary to upgrade software to a current release to correct a reported problem.
    5. Support is only available for products covered under a current and fully paid support contract or warranty with Eversync. Please contact Eversync’s sales team regarding fees payable during the end-of-life period so that we can support you through the end-of-life transition period.
    6. The End-of-life policy pertains to any custom hardware or software.
    7. Below are guidelines that should be followed to ensure that you receive effective support for your products:
      1. Stay current with hardware warranties and/or software maintenance contracts.
      2. Additional one-year hardware warranties can be purchased as you get near to warranty expiration. If your warranty lapses you may be subject to a service charge upon renewal. Warranties can be extended up to 4 years from the date of purchase.
      3. One-year Software Maintenance contracts can be purchased as you get near to expiration. If your maintenance contract lapses you may be subject to a service charge upon renewal. Maintenance contracts can be extended indefinitely. You will need to be current with software maintenance contracts to receive support.
  37. How do I purchase an Eversync total data protection appliance?
  38. Eversync sells its revolutionary total data protection appliances through a network of partners. To find your nearest partner, contact us.

  39. Can I implement my current archive schedule (grandfather, father, son) in some fashion with your appliance?
  40. Yes, any archive schedule can be implemented utilizing Eversync’s built-in disk based archive features. Eversync and its partners can work with their customers to recommend an optimal archive scheme based on specific requirements.

  41. Do you have a message level exchange agent?
  42. Yes. We include our own native “Exchange Agent for Microsoft” product in our suite of solutions. This product is included as a standard part of the solution. We currently support Exchange 2003, 2007, and 2010.

  43. How can Eversync help me with compliance?
  44. Eversync offers a wide range of storage capacities that will enable your company to grow as your data needs grow. With the Eversync Disk2Disk2Disk technology you can archive data offsite via removable disk. These archive disks can be utilized for long term static storage of crucial data.

  45. Can compression be turned on or off for any given backup?
  46. Yes.

  47. Can the Eversync backup appliance help achieve compliance with common regulations?
  48. Yes. The Eversync backup appliance helps address the security requirements necessary to support compliance with a wide range of industry-specific regulations such as HIPAA for the healthcare industry, Gramm-Leach-Bliley for financial organizations, and Sarbanes–Oxley for public companies.

  49. Does the backup software do live (hot) backups?
  50. Yes.

  51. Can the backup software restore a VM image as another name – that is, restore a VM beside a corrupt VM?
  52. Yes.

  53. Is VSphere PowerCLI supported?
  54. Yes.

  55. Does the backup software provide the capability to replicate the backup data to disk at a remote site?
  56. Yes.

  57. Does the the backup software perform image-based backups?
  58. Yes.

  59. Can the backup software back up multiple virtual machines on the same physical host?
  60. Yes.

  61. What virtual server snapshot technologies are supported?
  62. Microsoft VSS (virtual server snapshot) technology is supported.

  63. Does the backup software do differential backups?
  64. Yes.

  65. Do missed backups cause a Resume Producing Event (RPE)?
  66. Yes, missed backups cause a Resume Producing Event (RPE). The failed backup is restarted.

  67. Is deduplication currently offered via native capability?
  68. Yes.

  69. Can the backup software perform application level backups?
  70. Yes.

  71. Do users have continuous access to files during full backups?
  72. Yes.

  73. What approach does the backup software take in backing up virtual servers?
  74. The backup software performs agentless backups. In special cases, you might want an agent to run in the guest OS of the virtual machine, but this is not generally required.

  75. Does the backup software monitor and alert if disk devices are approaching capacity?
  76. Yes.

  77. Can the backup software run a backup and restore concurrently?
  78. Yes.

  79. Can the backup software restore individual files directly to the guest virtual machine in a single step?
  80. Yes.

  81. Does the backup software do full backups?
  82. Yes.

  83. Is data compressed by the backup software?
  84. Yes, according to how the backup is configured, data may be compressed by the backup software.

  85. Does the backup software provide the option of creating a separate archive for each virtual machine?
  86. Yes.

  87. Is encryption offered natively for archive process with the backup software?
  88. Yes.

  89. Does the backup software allow concurrent backups?
  90. Yes.

  91. Can the user who requests a backup be notified every time the backup fails or succeeds?
  92. Yes.

  93. Do users have continuous access to files during snapshot backups?
  94. Yes.

  95. Do users have continuous access to files during file-based backups?
  96. Yes.

  97. Can the backup software restore a full disk backup without restoring to an alternate location?
  98. Yes.

  99. Does the backup software do incremental backups for files? Databases? Applications?
  100. Yes. Yes. And yes.

  101. Does the backup software perform file-based backups?
  102. Yes, the backup software performs image-based backups and file-based backups.

  103. Do users have continuous access to files during differential backups?
  104. Yes.

  105. Do users have continuous access to files during incremental backups?
  106. Yes.

  107. Does the backup software integrate fully with Microsoft’s Volume Shadow Copy Service (VSS)?
  108. Yes.

  109. Do users have continuous access to files during image-based backups?
  110. Yes.

  111. Does the backup software perform verification to ensure that the data has been properly written to the backup target?
  112. Yes.

  113. Is the backup software able to do a metadata query of all of the VSS (Microsoft’s Volume Shadow Copy Service) writers resident in the virtual machine?
  114. Yes.

  115. Does the backup software provide the option to create a single archive for each virtual machine?
  116. Yes.

  117. How many concurrent backups does the backup software allow?
  118. Eversync suggests a limit of 8 to 10 concurrent backups, although the number of concurrent backups can be customized by the customer.

  119. Does the backup software allow the user to schedule backups?
  120. Yes.

  121. Can the backup software send or redirect notifications to the user who requested the backup?
  122. Yes.

  123. Can reports be automatically generated to let backup administrators know what failed?
  124. Yes.

  125. Does Eversync deduplicate data at block-level or file-level?
  126. Both. The backup software includes block-level deduplication and file-level deduplication.

  127. What process does Eversync use in its deduplication?
  128. Eversync employs in-line deduplication when backing up virtual machines, and employs post-process deduplication when backing up physical servers. Post-process deduplication of physical servers speeds up backups without impacting restore times. However, when backing up virtual machines, in-line deduplication enables instant restores of virtual machines and their data.

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