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Eversync

Revinetix is now Eversync

partners

Total Data Protection Appliances

Service Entitlement

Your service maintenance contract (purchased with your original product, plus all subsequent contract renewals) entitles you to the following world-class support and services:

  • A single point of contact (SPOC) via phone, email, or self-service on the web with consistent, seamless delivery. Our Support Engineers accept responsibility for managing each request and have the ability to proactively monitor and escalate issues as needed to reach a timely and successful resolution.
  • Appliance Loaner Program to accommodate a business resiliency strategy and flexible Business Continuity Plan (BCP) or Disaster Recovery Plan (DRP).
  • End-to-End Solution Delivery – Eversync Support Engineers are actively involved from inception through build and delivery to post-implementation support. Our support services are fully integrated to provide consistent and seamless problem identification, diagnosis, and resolution.
  • Delivery of software updates, enhancements, and technical fixes via appliance direct connection.
  • Proactive monitoring and escalation.
  • Ability to connect directly to a Support Engineer via the appliance to an assigned tunnel.
  • Ability to submit incident reports via the Eversync appliance.
  • Direct escalation to identified resolver groups.
  • Self service access to an online knowledge base of information and solutions.
  • Proactive monitoring of your service contract to ensure you are entitled to service when needed the most.
  • Express shipment of warranted items returned for repair or replacement.
  • No additional fees for software upgrades.
  • Support Engineers support is available for the evaluation and upgrade of previously used products which helps to extend equipment life, minimize troubleshooting time, and ensure optimum performance when process lines are redesigned or when decommissioned equipment is being reinstalled. Support includes model feature expansion/installation and software upgrades.
  • Contract and maintenance renewal services.
  • Extended Eversync support for all covered products throughout the entire contract period.
  • All Support Engineers are US-based.

What makes Eversync support unique?

Our “Make it happen” culture. Eversync people are solely focused on your success. And that’s not just us talking. Our customers have told us the same thing, time and again. Our commitment is to deliver — no excuses, no barriers, and no borders. Our people have both the skills and the authority to do what’s necessary to deliver the highest quality of end-user services, every step of the way.

We’re here to help. Contact our support group by calling (801) 747-5662, or emailing support@eversyncsolutions.com.

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